Administrative Support
Email management, calendar scheduling, data entry, document updates, and task coordination.
Virtual Assistant | Executive Support | Admin Pro
Detail-oriented VA for organized, stress-free operations.
I help busy teams keep inboxes, schedules, files, research, and customer messages under control.
1
Years of Support
1
Response Record
1.0
Customer Service Rate
Available for US clients
About Me
I turn daily chaos into clear systems.
Services
Support that keeps the back office moving.
Clear, reliable help for recurring tasks, client-facing communication, and project follow-through.
File & Document Organization
Google Drive, Dropbox, and Notion organization so files are searchable, structured, and current.
Proofreading & Error Spotting
Grammar, formatting, consistency checks, and cleanup for client-facing documents.
Research & Data Management
Market research, lead generation, spreadsheet tracking, and organized data summaries.
Social Media Assistance
Scheduling, caption formatting, engagement support, content organization, and basic reporting.
Customer Service
Chat and email support handled with patience, clarity, and a consistent response workflow.
Soft Skills
- Attention to detail
- Time management
- Organization
- Adaptability
- Problem solving
- Clear communication
- Proactive mindset
- Discretion & confidentiality
Tools
- Google WorkspaceDocs, Sheets, Drive
- Email ToolsGmail, Outlook
- Project ManagementGoogle Keep, Taskade, Notion
- SchedulingCalendly, Google Calendar
- Design & VideoCanva, CapCut, VLLO
- DataSPSS, Microsoft Excel
Experience
Hands-on support across admin, content, and customer-facing work.
ComWorks Inc.
Administrative and customer support experience in a structured business setting.
Dreams Distro
Operations support with attention to tasks, communication, and day-to-day coordination.
The Writeler Co.
Research assistance, document preparation, proofreading, and client support.
Bored Prints PH
Customer service, social content support, engagement tracking, and creative assistance.
Selected Proof
Work samples that show follow-through.
Administrative Support
Focused task handling
Email management, scheduling, document updates, and recurring task coordination handled with structure.
File & Documentation Organization
Clean file systems
Drive folders, project files, and working documents organized so assets are easy to find and maintain.
Customer Service
Reliable response handling
Maintained a 4.9 customer service score with a 0% complaint rate and 100% 24-hour response rate.
Social Media
Content support with measurable reach
Assisted with social media content, engagement, and reporting for posts and short-form videos.
Research, Data Management & Proofreading
Structured research and detailed review
Market research, lead generation, spreadsheet tracking, organized summaries, grammar checks, consistency cleanup, and polished client-facing writing.
Work Setup
Prepared for remote work.
I work with a MacBook Air M1 and a stable internet connection, with enough speed for online tools, client calls, cloud file management, and daily remote collaboration.
MacBook Air M18 GB memory
56.76 Mbpsdownload speed
72.86 Mbpsupload speed
Contact
Let me handle the details so you can finally take that coffee break.
Need a reliable VA for admin, customer support, research, or social media support? Send a message and I will get back to you.
smm.maliahvelasco@gmail.com